COVID-19 Updates

Our goal is to make the best decisions going forward in order to maintain public safety, attend to patient medical needs and minimize clients’ fears and anxiety during this uncertain time.

In accordance with the latest AVMA and CDC recommendations, we continue to implement strategies to reduce the amount of foot traffic in our hospitals. By limiting access to our building to just our staff, we’re both reducing the risk to our employees as well as to our clients.

Clients will no longer be allowed to enter the building unless approved by the management team for an end-of life or critical situation. We understand that this can be frustrating for some, but we must obey the social distancing protocol(s) in order to keep you and our staff safe.

Important Notes for our clients:

Modified Hours

We will now be closing our doors for the night at 4:30PM!

We adjusted our hours to 8:00AM-4:30PM Monday through Friday and 8:00AM-1:00PM Saturday. This change occurred in order to allow us to continue providing your pets with the care they need while also taking into consideration the well-being of our staff.

We will be continuing our curbside protocol for the time being. Please call us from your vehicle when you arrive to the clinic and we will be happy to assist you. Please follow along on our Facebook page and Instagram page for continuous updates!

Appointment Etiquette

Please consider rescheduling annual or non-critical visits at this time as we try and reserve appointment slots for emergencies and critically sick patients.

When you arrive in our parking lot, please do not attempt to enter the building, instead call us from your vehicle (978) 600-0444. One of our highly-trained veterinary staff members will meet you at your vehicle to transport pets inside the building at the time of appointment(s) or bring items to or from your vehicle

Please ensure that all dogs have proper fitting collars or that small dogs and cats are in a carrier so that our veterinary staff can securely get your pet(s) into the building. Our technicians will also be equipped with a slip lead to provide extra precaution.

  • Routine doctor or technician appointments: When arriving for a scheduled appointment, call us at (978) 600-0444 to let us know you are here. A technician will take a history and transport your pet inside for the appointment. Following the exam, the doctor will call you with the findings and create a plan and then payment will be taken over the phone. Please do not leave the parking lot during the exam.
  • Surgery, dentals and drop offs: When arriving please call us at (978) 600-0444 to let us know you are here. A technician will take a history over the phone, then come out to you: at this time you will be asked to give verbal consent and the tech will then transport your pet inside. The doctor or ICU technician will call you with updates and create a plan for pick-up and payment.

Pick-up of Prescription Medication(s) or Food

We will ask that you call us ahead of time (978) 600-0444 with any needed refills. Once approved we will take payment over the phone and give you further direction on how to pick-up your purchased items.

We must all do our part to slow the progression of this virus in our community.

Implementing the above protocols is our best attempt at keeping everyone healthy while still providing the very best veterinary care for our patients.

We thank you all for your continued support, and if you have any questions or concerns, please reach out to us at any time.

Thank you,
The MCAH Management Team

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