Customer Service Representatives

Beth-1-150x150 Customer Service RepresentativesBeth Brown

Beth has worked in customer service for over thirty years; and over the past ten years has become an extremely valuable part of Middlesex County Animal Hospital’s front office staff as customer service representative manager. The combination of helping people and interacting with their pets suits Beth well as she has loved animals as far back as she is able to remember. She is a great client and patient advocate and truly enjoys her time spent with both. Beth was a lifelong Billerica resident until relocating a few towns over. She has two sons, Michael and Thomas. Unfortunately, Beth no longer has any pets but spends plenty of time with many of her four-legged friends while pet sitting. In her spare time, Beth enjoys cheering for the Red Sox and Patriots, reading, walking, and spending time with friends and family.

Kaitlyn Conway

Kaitlyn joined the Middlesex County Animal Hospital team in 2014 and has become a huge asset with her wealth of veterinary knowledge and her kind demeanor. The passion she has shown for her work over the years has earned her the title of Staff Mentor and Education Manager of the Customer Service Representatives. Previously she worked in the medical field for 8 years until she ultimately followed her true passion of working with animals. When outside of work, she spends all the time she can with her 3 year old daughter. When she finds free time, she enjoys cooking and having an occasional glass of wine with good friends.

Tina-1-150x150 Customer Service RepresentativesTina Smith

Tina has been with Middlesex County Animal Hospital since early 2016. However, she came to us with extensive experience in customer service. Having been at her previous job for 24 years, her dedication and commitment to work ethic is tangible. Outside of work, Tina enjoys spending time with “Willy”, her 5 year old Greyhound, her husband Bill, daughter Melody, and son Owen. Tina is also a huge Boston Bruins fan, and enjoys eating any and all chocolate!

Caroline Galotti

Caroline joined the hospital in early 2019. Although this is her first position in an animal hospital she could not feel more at peace with this decision to change fields. Having over 10 years of experience in customer service and great passion for animals, this is the perfect fit for Caroline. Caroline’s hobbies include working out, hiking, and playing with her dog, Norman. Caroline often classifies Norman, her 5 year old lab, as her life. She brings him everywhere from the mountains, to Nordstrom’s, to the beaches of Maine, he is there. Caroline also attained her Bachelors of Science degree in Fashion Merchandising and Marketing. 

Gina Malcouronne

Gina joined the team in October of 2019, making her the newest member of the customer service team. She previously worked at a local doggy daycare where she gained a lot of knowledge about dogs and their behavior. She wanted to expand on that knowledge, so she decided to inquire about working in the veterinary field. We knew that Gina’s bubbly personality would make a great addition to our team. When she’s not working she enjoys spending time with her dogs, chipotle Tuesday’s with her boyfriend, going to the movies, getting drinks with friends, but is happiest spending a night-in watching The Office. Gina has lived in Massachusetts her whole life and when she was younger would frequently visit Fenway Park to see the Red Sox with her dad. She has 3 younger sisters all under the age of 16 that keep her busy, along with their pets, Beau (lab mix), Brady (pitbull), Penelope (English Mastiff), 2 black cats (Toby and Jojo), and a ball python named Shelby!

JackJack-150x150 Customer Service Representatives

Jack came to us approximately 12 years ago. He had been living in a junkyard and the Billerica Cat Care Coalition trapped him because he had a badly infected tail that needed to be amputated.  Dr. Heckerling performed the surgery and Jack never left us.  Jack enjoys sitting or sleeping up front most of the day and is usually a good boy.  Sometimes he can be quite naughty.  He enjoys indulging in cat nip occasionally and is on a special diet because of his pancreatitis.  He is not pleased because he can no longer have cat treats and clients often mistake him for a girl.  He is one of our most tenured employees and his dedication to client satisfaction is a true asset to the hospital.

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