Customer Service Representatives

Kaitlyn C

Kaitlyn joined the Middlesex County Animal Hospital team in 2014 has become an extremely valuable part of Middlesex County Animal Hospital’s front office staff as customer service representative manager. Previously she worked in the medical field for 8 years until she ultimately followed her true passion of working with animals. When outside of work, she spends all the time she can with her 3 year old daughter. When she finds free time, she enjoys cooking and having an occasional glass of wine with good friends.

Tina-1-150x150 Customer Service RepresentativesTina S

Tina has been with Middlesex County Animal Hospital since early 2016. However, she came to us with extensive experience in customer service. Having been at her previous job for 24 years, her dedication and commitment to work ethic is tangible. Outside of work, Tina enjoys spending time with her husband Bill, daughter Melody, and son Owen. Tina is also a huge Boston Bruins fan, and enjoys eating any and all chocolate!

Caroline G

Caroline joined the hospital in early 2019. Although this is her first position in an animal hospital she could not feel more at peace with this decision to change fields. Having over 10 years of experience in customer service and great passion for animals, this is the perfect fit for Caroline. Caroline’s hobbies include working out, hiking, and playing with her dog, Norman. Caroline often classifies Norman, her 5 year old lab, as her life. She brings him everywhere from the mountains, to Nordstrom’s, to the beaches of Maine, he is there. Caroline also attained her Bachelors of Science degree in Fashion Merchandising and Marketing. 

Gina M

Gina joined the team in October of 2019, making her the newest member of the customer service team. She previously worked at a local doggy daycare where she gained a lot of knowledge about dogs and their behavior. She wanted to expand on that knowledge, so she decided to inquire about working in the veterinary field. We knew that Gina’s bubbly personality would make a great addition to our team. When she’s not working she enjoys spending time with her dogs, chipotle Tuesday’s with her boyfriend, going to the movies, getting drinks with friends, but is happiest spending a night-in watching The Office. Gina has lived in Massachusetts her whole life and when she was younger would frequently visit Fenway Park to see the Red Sox with her dad. She has 3 younger sisters all under the age of 16 that keep her busy, along with their pets, Beau (lab mix), Brady (pitbull), Penelope (English Mastiff), 2 black cats (Toby and Jojo), and a ball python named Shelby!

Kaitlyn M

Kaitlyn M has been part of the MCAH team since December of 2020. She came to us from a local and well-known doggy daycare. While she enjoyed her time at the doggy daycare she wanted to advance her career into veterinary medicine because she felt it would be rewarding and challenging at the same time. The highlight of her day is working with the clients and seeing the joy and satisfaction her job brings to them and their pets. Her goal is to continue to learn new things in veterinary medicine so she can provide the best care for people and their four-legged family members.

Nicole L

Nicole is our newest part-time customer service representative and brings a wealth of customer service experience. Although she is new to the veterinary field, she could not be happier to do something she feel so deeply connected to.  She spent many years volunteering at local horse rescue’s which reinforced her passion for the welfare of animals and people. Nicole grew up surrounded by dogs. She has had 5 Golden Retrievers over 20 years with as many as 3 at one time!

JackJack-150x150 Customer Service Representatives

Jack came to us approximately 12 years ago. He had been living in a junkyard and the Billerica Cat Care Coalition trapped him because he had a badly infected tail that needed to be amputated.  Dr. Heckerling performed the surgery and Jack never left us.  Jack enjoys sitting or sleeping up front most of the day and is usually a good boy.  Sometimes he can be quite naughty.  He enjoys indulging in cat nip occasionally and is on a special diet because of his pancreatitis.  He is not pleased because he can no longer have cat treats and clients often mistake him for a girl.  He is one of our most tenured employees and his dedication to client satisfaction is a true asset to the hospital.

Comments are closed.